At RSM Spain we understand e-commerce as a channel of sales, communication and customer loyalty that affects all corporate strategy of our customers; therefore, we strive for excellence in the implementation of our solutions working together with our customers to maximize their online presence.

We focus on achieving results by searching the maximum contribution of the online channel to our customers’ trade accounts. We adapt our value proposition to our customers’ needs in areas such as supply chain, on/off line marketing, team management, etc. We adapt our fees to our partners’ needs, even linking them to our successful management.

Online strategy

  • Design of the online strategy.
  • Business model.
  • Support in designing the Business Plan.
  • Definition of trade policy.
  • Definition of management processes.

Technological platform

  • Design and development of sales portal.
  • Hosting.
  • Payment options.
  • Support tools.
  • Integration with third parties.

Content management

  • Product catalogue update.
  • Descriptions.
  • Photographs.
  • Blogs.
  • Promotions.
  • Prices.

Online marketing

  • Online marketing campaigns;
  • Positioning plans (on-page and off-page SEO, SEM);
  • Social Media and Social Networking;
  • e-mail Marketing;
  • Online reputation and online branding.

Operations management

  • Order management.
  • Storage.
  • Transport.
  • After-sales management.
  • Reimbursement.

Service management

  • Dashboards.
  • Management indicators.
  • Return of investment.
  • Service levels and quality.
  • Product strategy, sales and customers.
  • Operations efficiency.