CRM means Customer relationship management. NetSuite CRM+ is a complete customer relationship management solution for small and midsize organizations. It refers to methodologies, software and Internet capabilities that allow companies to manage their relationships with current and potential customers. You can use CRM software applications in your business to organize, automate and synchronize sales, marketing, customer service, and technical support. These apps are available most often as on-premise or through (SaaS) software-as-a-service.
CRM solutions provide companies with the customer data they need so that they can provide services or products that their customers want, provide better customer service, cross-sell and up-sell more effectively, close deals, retain current customers and better understand who their customers are.
A huge part of CRM applications include the following capabilities:
It’s saying by experts that NetSuite CRM have entered the age of the customer. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, companies are seeking CRM solutions that can also deliver quotes, order management, commissions, sales forecasting and integrated ecommerce capabilities.
Support for mobile devices—iOS, Android and Windows Phones—is becoming a must-have for CRM solutions. It’s necessary to have a real-time access to the information. Users of business need that solution today. Kind of information they need are f. ex. latest metrics, calendar information, customer details and more.
What about integration with leading social and productivity tools? It came out very trendy last time. Companies want CRM applications that will integrate with standard social solutions such as Yammer and Qontext, as well as with leading email and productivity tools such as Microsoft Outlook and Google Apps.
The right solution and provider can help transform customers’ experience with a company, increase sales, provide valuable insights, streamline processes, and make sales organizations more efficient. NetSuite CRM+ software is the only cloud solution that delivers a real-time 360-degree view of the customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.